Terms of Service

Estimates & Contracts

Estimates provided to prospects will be honored for 30 days. A new quote will then be provided upon request. Contracts that have been written, but not signed by the client will only be accepted within 30 days of the delivery date. A new contract may be drawn up upon request.

Charges & Fees

All new web design projects require an initial 50% deposit ( projects estimated over $1000.00 only ) that will be due at contract signing. The remaining 50% balance will be due upon acceptance of the completed web development project before it is released to the client or published to the internet.

All new web design projects require an initial 100% deposit ( projects estimated under $1000.00 only ) that will be due at contract signing. The acceptance of the completed web development project must be garnered before it is released to the client or published to the internet.

All new web design projects that exceed $2500 US can be split into three payments. An initial deposit of 1/3 of the total project cost will be due at contract signing. A second payment of 1/3 the total project cost will be due upon acceptance of the design. The final balance will be due upon acceptance of the completed web development project before it is released to the client or published to the internet.

Payments

Ray Flores Web Development accepts payments via all major Credit Cards. Your project will not be released to you or uploaded until full payment is received.

Hours of Operation

Business hours are Monday-Friday from 8am-5pm EST. If you require work to be done after the posted hours, such as on weekends or holidays, you will be charged the base rate of $65 per hour with an additional charge of $45 per hour for after hours assistance.

Chargebacks

Ray Flores Web Development will not negotiate chargebacks with any person or company. The Refund policies are clearly stated above, and all clients are asked to read and agree to our terms of service prior to the start of any project.

Development & Delivery

Ray Flores Web Development understands the importance of completing projects in a timely manner. If the client does not supply Ray Flores Web Development with complete text, graphic content and other requested materials for the contracted client within 90 days of contract signing, the contract becomes void and all deposits paid by the client are forfeited. The client may request a Project Extension in writing to Ray Flores Web Development for an additional fee of 20% of the project total cost for every 30 days of extension. All extension fees are due upon agreement of the extension between Ray Flores Web Development and the client.

Non-Communication

If Ray Flores Web Development is unable to communicate with a client on a project for a duration of at least sixty days (60) by phone or email during the design and development process, the project will be canceled without prior notice and no refund will be issued.

Liability

Services purchased from Ray Flores Web Development are provided “as is” without warranty of any kind that the web design project will be uninterrupted or error free. In no event shall Ray Flores Web Development be liable to the client for any direct, indirect, special, punitive, incidental, or consequential damages arising out of the use of the website, services, and/ore goods provided to the client. This includes, without limitation, lost profits, business interruption, loss of data or other losses directly resulting from the use of the website, services, and/or goods provided to the client. The entire risk as to the quality and performance of the web design is with the client.

International Customers

Ray Flores Web Development is happy to accept projects from customers outside of the United States. However, it is required that full payment of all projects prior to beginning your project via Credit Card be made. This is non-negotiable.

Notice: This Agreement shall be governed by and construed in accordance with the laws of the State of North Carolina. Exclusive jurisdiction and venue is as governed in the district court of Wake County, Wake Forest, NC.

Acceptance

Please note that by submitting your Deposit or down payment for the services you are agreeing to all of our terms of service as written here. Ray Flores Web Development reserves the right to change or update these terms at any time without prior notice.

Refunds

Ray Flores Web Development requires a deposit before work begins on any project. If amount of project is less than $1000.00 USD, the full amount is required as a deposit. If project amount is greater than $1000.00, a 50% deposit is required. A request to terminate services must be presented to Ray Flores Web Development in writing. If the project is not completed within the agreed upon time frame AND you have turned in all content, images and information requested of you, you will receive a 50% refund within 30 days of your written request. Otherwise, please follow the refund terms below.

Refunds will be processed within 30 business days of request by the client, if there is a refund is requested within 30 days after project completion, amount due will be based on the terms above. No refunds requested 60 days AFTER project completion, will be honored.